TWINKLE STAR TOURS CANCELLATION POLICY

Amendment, Cancellation, and Refund Policy

Overview

At Twinkle Star Tours and Safaris, we’re committed to providing exceptional travel experiences while understanding that circumstances may require changes to your travel plans. We’ve developed this comprehensive policy to clearly outline our procedures regarding booking amendments, cancellations, and refunds.

Booking Confirmation

Making a purchase with Twinkle Star Tours and Safaris doesn’t automatically secure your reservation. All bookings will receive confirmation via email within 1-2 business days of purchase. Our cancellation policy takes effect once your reservation is confirmed. Should we be unable to confirm your purchase for any reason, you’ll receive a complete refund without additional fees. We strongly advise all clients to review our cancellation terms and consider purchasing travel insurance for additional protection.

Requesting Cancellations

All cancellation requests must be submitted in writing through email to info@twinklestartours.com. Please include your reservation number, traveler names, and reason for cancellation in your request. Verbal cancellation requests cannot be processed or acknowledged.

Amendment Guidelines

• Itinerary changes are not permitted after your tour has begun
• Modifications requested before departure may involve updated pricing
• All amendment requests should be sent via email to info@twinklestartours.com

Refund Eligibility

What Qualifies for Refunds:

• Tours requiring minimum participant numbers that fail to meet thresholds (affected travelers will receive full refunds or may select comparable alternatives)
• Note that substitute tours may carry higher costs than original bookings and may require additional payment
• Extenuating circumstances will be evaluated on a case-by-case basis

What Does Not Qualify for Refunds:

• No-shows on scheduled departure days
• Unused tour portions after departure, regardless of circumstances
• Airfare included in package pricing (non-refundable and non-transferable)
• Hotel extensions and instant confirmation products (admission tickets, city passes, etc.) once confirmed

Cancellation Fee Structure

The following cancellation fees apply to all reservations unless your specific tour lists different terms under “Special Notes.” Please review all tour details carefully before booking. Twinkle Star Tours and Safaris always honors individual tour policies when applicable.

Cancellation charges are calculated based on the timeframe between your cancellation request and the tour’s scheduled start date:

• 30+ days before departure: Loss of deposit only
• 15-29 days before departure: 30% of total tour cost non-refundable
• 11-14 days before departure: 50% of total tour cost non-refundable
• 10 days or fewer before departure: 90% of total tour cost non-refundable
• 48 hours or fewer before departure: 100% of total tour cost non-refundable

Important: Once your tour begins, we cannot provide refunds for any unused portions or services. Any mid-tour changes or early departures are entirely at your expense and responsibility. Non-refundable bookings cannot receive refunds regardless of when cancellation occurs.

Additional Cancellation Terms

• Neither notification day nor departure day count in the calculation (Example: For April 4th departure with cancellation received April 1st, this counts as 2 days prior to departure)
• Tours departing within 10 days are ineligible for refunds
• All cancellations must be processed directly through Twinkle Star Tours and Safaris, not through third-party providers
• Approved refunds are processed within 14 days to the original payment method
• Refunds are issued only to the original payer
• Transaction fees (minimum 3.5%) will be deducted from all refund amounts
• Alternatively, refund amounts may be credited to your account for future bookings without transaction fees

Credit Notes

• Valid for 12 months from issue date
• Transferable to other travelers
• May be applied to tours with higher costs than original bookings (additional fees may apply)
• Validity extensions possible if specific future travel dates are communicated before the initial 12-month expiration

Cancellation Process

We process all cancellation and refund requests within 1-7 business days. To ensure proper handling:

• Email all requests to info@twinklestartours.com with your reservation number
• We do not accept verbal cancellations, phone messages, or voicemails
• Verbal discussions with our representatives without written confirmation do not guarantee cancellation processing

Refund Processing

Approved refunds follow these timelines based on original payment method:

Payment Method	Refund Method	Processing Time
Bank Transfer	Bank Transfer	7-14 business days
Credit/Debit Card	Credit/Debit Card	7-14 business days
Mobile Money	Mobile Money	72 hours
Cash	Cash/Mobile Money	72 hours

Tracking Your Refund

If you haven’t received an expected refund:

1. First check your bank account again
2. Contact your credit card company as posting times vary
3. Check with your bank about processing timeframes
4. If still unresolved, email us at info@twinklestartours.com

Force Majeure

In cases of extraordinary circumstances beyond our control (natural disasters, political instability, health emergencies, etc.), our cancellation policy may be adjusted. We’ll work closely with affected travelers to find the most reasonable solutions.

Additional Information

• Specific travel packages may have unique terms communicated during booking
• We recommend reviewing your travel insurance policy for potential cancellation coverage
• Our customer service team is available to address questions and provide assistance

Thank you for choosing Twinkle Star Tours and Safaris. We appreciate your understanding of our policies and look forward to creating memorable travel experiences for you.